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Frequently Asked Questions

What is the difference between a psychologist and a psychiatrist?

A psychologist is a specialist in the study of the structure and function of the brain and related behaviors, emotions, and cognition. A psychologist may provide psychological evaluation, assessment, testing, diagnosis, and psychotherapy treatment, but may not prescribe medicine.

A psychiatrist is a medical doctor who has been trained in the evaluation, diagnosis, and treatment of mental disorders. They are able to prescribe medications as necessary and frequently work in conjunction with psychologists, in order to achieve the most effective patient treatment.

What if I need to talk directly to my doctor?

We recognize that clients occasionally need to speak directly with their psychologist between sessions. To do so, please call the office and the administrative staff will let your psychologist know you need to speak to him /her; or the answering system will field your call and direct you as to how to contact your psychologist. We will typically call back within 24 hours.

What are your office hours? How do I make an appointment?

Visits are by appointment only. Administrative staff is generally available Monday – Friday from 9:00 a.m. to 2:00 p.m. . Questions concerning appointments, billing, or other matters can be handled by them. Appointments are available Monday through Saturday (9:00 a.m. to 7:00 p.m.), though not all of our psychologists are available all of these days. Call or email us today to make an appointment:

Hyde Park Office
2650 Madison Rd
Cincinnati, OH 45208

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What if there is an emergency?

Emergencies are rare events, and as such are of special concern to us. We attempt to respond as promptly as we can. For after hours emergencies, call the office at 513.772.9300 and follow our automated instructions, leaving as much detail as possible. If your psychologist is not available, one of the other psychologists can usually be contacted by following the automated instructions. If you need a more immediate response, do not hesitate to call University Hospital Emergency Psychiatric Service 513.584.8577, or 513.281.CARE, or 911 Emergency. You may also choose to go to the nearest emergency room.

What about confidentiality?

Confidentiality is a critical component of our relationship to you. We appreciate your confidence in us and we pledge to provide a safe place for you to discuss your situation. The information you share with your psychologist and all the records regarding your visits with us are held as confidential. Consequently, your written authorization is typically required before we can release any information about you. On certain occasions, the need to protect you or someone else from harm, or a court order may supersede the need to protect confidentiality. In addition, we have a duty to report any suspicions regarding abuse or neglect of a child, elderly person or the mentally impaired. Your psychologist can answer any questions you may have about this matter.

Do you see children?

Yes, our doctors see children and adolescents. Dr. Evans specializes in working with school and learning problems, as well as other child/adolescent/college student emotional and behavioral problems. Dr Tidd works with adolescents. Sometimes the doctor will want to see you as the parent(s) with or without the child. This will enable the doctor to ascertain your view of what is going on with the child, and allow you to learn how you can be helpful to your child.

How do I find your office?

Our address is 2650 Madison Road, Cincinnati, Ohio 45208. In the Hyde Park/Oakley area off I-75/71.

Here’s a map!

Is there a charge if I miss an appointment?

Yes, missed appointments are charged out at $150 per hour. If it is a genuine emergency, your doctor has the discretion to waive the charge. To avoid a charge for missed appointments, please give us 24 hours notice for cancellations. Thanks!

If you do not take my insurance, how can I be reimbursed?

Some people are able to file their super-bill (fee ticket) with the insurance after they pay the bill in full to Family Success. They find their insurance allows them to receive ‘out of network’ benefits. Our super-bill has all of the needed information on it (including the doctor’s name and license number) that your insurance company will require. FILING FOR OUT OF NETWORK reimbursement is your responsibility. Your insurance company may or may not reimburse you, depending what out of network benefits you have.

What is the fee structure at Family Success?

Our fees are $200 per hour for the Initial Clinical Interview/Evaluation/Testing and $150 per clinical therapy hour/phone consultation. Group therapy is $60.00 per session. Our policy on payments has been developed to ensure that the highest quality service is available to you, thus we keep things as simple as possible. We require full payment at the time of each session. Payments can be made in cash, with check, money order, Master Card or Visa credit cards.

What types of therapy are offered at Family Success?

We offer a number of different types of therapy for our clients. Each doctor has a link on this site where he or she describes their work. Click here to get to know our Psychologists. Overall, we offer individual, family, marital, and group therapy, plus diagnostic testing. Click here to read about all our practice areas. If you don’t find the kind of therapy or program you’re looking for, give us a call and we’d be glad to recommend a professional who does! 513.772.9300

How long will therapy take? How often will I come to see my psychologist?

Therapy usually takes as long as it takes ! That being said, it depends entirely on the goals and needs of the person or persons who are seeking help. Every person is different, and therefore, their problems and concerns are different. Your psychologist will work out with you what goals and needs therapy can address and help you reach them in as reasonable a time frame as possible. Group therapy usually has a set number of weeks that it will run though, occasionally, a group might be designed to be ongoing. Certain testing procedures take more than one session, as do consultations for various learning and underachievement programs. Your psychologist will help you find the type of therapy which is best for you.

Does coming to a psychologist mean I am ‘crazy’?

People come to therapy for a variety of reasons. While some are experiencing symptoms which make them question their ability to think clearly, many come for relationship enhancement, skill development (such as parenting) or to deal more maturely with stress from everyday living. There was a stigma attached to therapy in the 1950-60′s, but most people are now aware of how it can help the average person with problems in life.